The Government wants public services for everyone that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of public service provision. With this in mind Customer Service Excellence was developed to offer public services a practical tool for driving customer-focused change within their organisation. Customer Service Excellence focuses in great depth on delivery, timeliness, information, professionalism and staff attitude. Emphasis is placed on developing customer insight, understanding the customer's experience and robust measurement of service satisfaction. East Riding of Yorkshire Council Support Services achieved the award in June 2011. Support Staff who work for North Eastern Inshore Fisheries and Conservation Authority are employed by East Riding of Yorkshire Council.
The following working level objectives have been reviewed and adopted by North Eastern Inshore Fisheries and Conservation Authority to ensure positive achievement of the national high level objectives, success criteria and ultimately the adopted national vision. They also ensure that very positive and innovative work streams, developed previously by North Eastern Sea Fisheries Committee, are carried forward.
NEIFCA Strategic Objectives
- To improve, develop and integrate both land and sea based enforcement procedures and techniques.
- To develop formal strategies and long-term ecosystem driven management plans for major species occurring within the Authority’s jurisdiction including: lobster, crab species, cockle and sea bass.
- To develop and implement formal Authority objectives for the improved protection of the marine environment including greater integration between environmental and fisheries strategies.
- To develop co-working strategies with all key partner agencies.
- To improve understanding of the needs and issues associated with the regions coastal communities and support development opportunities.
- To develop the Authority’s strategy of consultation and dialogue with all sectors of the fishing industry including the establishment of regional working/advisory groups.
- To raise the local and national profile of the Authority through the media, the Authority’s website and representation on local and national organisations.
- To maximise external funding opportunities for the improved protection of the marine environment.
- To develop the use of new technologies to improve and strengthen efficiencies in service deliveries.
- To take measures within the scope of the Authority’s duties and responsibilities to protect the marine environment, with a view to minimising the impact on the socio economic wellbeing of the Authority’s area.
- To develop the role of Authority members.
NEIFCA Performance Targets
- To develop an effective enforcement regime ensuring that a minimum of 60% of all commercial permit holders, operating within the Authority’s District, are inspected annually.
- To develop a consistent level of offshore enforcement, ensuring that North Eastern Guardian III completes 200 boardings annually and Humber Protector undertakes a minimum of 40 boardings annually with patrols throughout all constituent authority areas during the course of the year.
- To develop a consistent level of land-based enforcement, ensuring that sector Inshore Fisheries Conservation Officers complete a minimum annual total of 600 premise, person or vehicle SF1 inspections.
- To ensure that offshore vessels complete a minimum of 24 dedicated research trips per annum.
- To maintain close contact with all partner agencies, ensuring that at least four joint enforcement exercises are undertaken per annum, (joint enforcement exercises must include active participation with partner agencies).
- To develop a consultative programme with representatives of all sectors of the fishing industry both recreational and commercial, including external working groups.
- To develop and implement the Authority’s Information Communications Technology strategy.
- To review the Authority’s legacy byelaws through the Scientific and Governance working group, ensuring completion by April 2012.
- To develop the Authority’s programme of innovative externally funded projects, in particular, those that explore relationships between fishing activities and the marine environment.
- To develop a formal environmental research strategy for the Authority which links to the national IFCA high-level objectives by December 2011.
- To adopt and implement a strategic environmental assessment methodology for shellfish and whitefish fisheries within the Authority’s jurisdiction by December 2012.
- To develop and implement a formal management plan for shellfish conservation within the Authority’s jurisdiction by December 2011.
- To actively encourage and develop Members’ understanding of the operational practices of the Authority and the local fishing industry.
- To actively engage and participate in the region’s Fisheries Local Action Group.
- Promotion of the Authority’s activities at local events.
- Through internal Science and Governance working group monitor the health and fish and shellfish stocks and associated socio economic impact and make recommendations to the Authority as appropriate.
For more information NEIFCA 2012 Annual Plan (pdf 632kb opens in a new window)